Terms of Service

Introduction

Welcome to BookMyCleaning. These Terms of Service govern your use of our website and cleaning services. By accessing our website or booking any service with BookMyCleaning, you agree to comply with and be bound by the terms outlined below.

Please read these terms carefully before using our services.

About BookMyCleaning

BookMyCleaning provides professional residential and commercial cleaning services in Groningen and nearby areas.

Business Address

Bilderdijklaan 99
9721 PT
Groningen

Services Provided

BookMyCleaning offers a range of cleaning services, including but not limited to:

Regular Home Cleaning
Deep Cleaning
Commercial Cleaning
Move-In / Move-Out Cleaning
Post-Construction Cleaning
Customized Cleaning Services

All services are subject to availability, scheduling, and confirmation.

Booking and Appointments

Customers may request services through our website, email, phone, or other approved communication methods.

By booking a service, you agree to:

Provide accurate contact and property information
Ensure safe access to the property during scheduled appointments
Inform us of any special cleaning requirements or restrictions in advance
Secure valuable or fragile items before the cleaning appointment

BookMyCleaning reserves the right to refuse or cancel services if conditions are unsafe, inaccessible, or unsuitable for our staff.

Pricing and Payments

Service pricing may vary depending on:

Property size
Cleaning type
Service frequency
Condition of the property
Additional cleaning requests

Quotes provided are estimates based on the information supplied by the customer. Final pricing may change if additional work is required during the cleaning appointment.

Payments must be completed according to the agreed payment method and timeframe. Late or unpaid invoices may result in cancellation of future services.

Cancellations and Rescheduling

We understand that plans can change. Customers may request cancellations or rescheduling by contacting us in advance.

We reserve the right to charge cancellation fees for last-minute cancellations or missed appointments where cleaners are unable to access the property.

BookMyCleaning also reserves the right to reschedule services due to weather conditions, emergencies, staff availability, or unforeseen circumstances.

Customer Responsibilities

To help us provide efficient and safe cleaning services, customers agree to:

Provide access to electricity and running water
Keep pets secured if necessary
Inform us about fragile items, valuables, or sensitive surfaces
Ensure a safe working environment for our cleaning staff

BookMyCleaning is not responsible for pre-existing damage, unstable furniture, improperly installed fixtures, or items that cannot withstand standard cleaning procedures.

Satisfaction Policy

Customer satisfaction is important to us. If you are dissatisfied with any part of the service provided, please contact us within a reasonable timeframe after your appointment.

We will review the concern and, when appropriate, work toward a fair resolution.

Liability Limitations

While we strive to provide high-quality and careful cleaning services, BookMyCleaning shall not be held liable for:

Pre-existing property damage
Normal wear and tear
Damage caused by faulty materials or improper installations
Delays caused by circumstances beyond our control
Losses resulting from inaccurate customer information

Our liability is limited to the value of the cleaning service provided.

Website Use

Users agree not to misuse our website or engage in activities that may harm the website, its functionality, or other users.

Unauthorized copying, reproduction, or distribution of website content without permission is prohibited.

Privacy

Your use of our services is also governed by our Privacy Policy, which explains how your information is collected, used, and protected.

Changes to Terms

BookMyCleaning may update or modify these Terms of Service at any time without prior notice. Updated versions will be posted on this page with the revised effective date.

Continued use of our website or services after changes are posted constitutes acceptance of the updated terms.

Contact Information

For questions regarding these Terms of Service, please contact us:

BookMyCleaning